Shipping Policy

Last Updated: July 20, 2026

Thank you for shopping with us! We appreciate your trust and are committed to delivering your order as quickly as possible. As we work with trusted international suppliers and fulfillment partners, shipping times may vary depending on your location.

Order Processing

• Orders are processed within 1–7 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During sales events, holidays, or periods of high order volume, processing times may be slightly longer.

Estimated Shipping Times

Estimated delivery times after your order has been shipped are:

Destination	Estimated Delivery Time
United States & Canada	7–20 business days
Australia & New Zealand	7–18 business days
United Kingdom & Europe	7–20 business days
Rest of the World	10–24 business days

These timeframes are estimates only and are not guaranteed.

Split Shipments

To provide faster delivery, items within the same order may be shipped separately from different warehouses or suppliers.

If this happens, you will receive separate tracking information for each shipment where available.

Shipping Costs

Shipping fees are calculated at checkout based on your destination and selected shipping option.

From time to time, we may offer free shipping promotions on selected products or minimum order values.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 2–7 business days for tracking updates to appear, as carriers require time to register newly shipped packages.

Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Customs clearance may occasionally result in additional delivery delays.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather
• Transportation disruptions
• High shipping demand during holidays
• Carrier operational delays
• Local postal service delays

We appreciate your patience should any of these situations arise.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order has already been processed or shipped, we may be unable to change the shipping address.

Orders returned due to an incorrect or incomplete address may incur an additional shipping fee for reshipment.

Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost in transit, please contact us.

We will work directly with the shipping carrier to investigate and determine the appropriate resolution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item received
• Photos of the packaging
• A brief description of the issue

Our support team will review your request and arrange an appropriate solution.

Delivery Confirmation

Once tracking indicates that a package has been successfully delivered to the address provided, we cannot accept responsibility for packages that are lost or stolen after delivery.

If you believe your package was delivered incorrectly, please contact the shipping carrier first and then reach out to our support team for assistance.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team(info@puroimpherbs.com).

We aim to respond to all enquiries within 24–48 business hours.