Return & Refund Policy

Last Updated: July 20, 2026

We want you to be satisfied with your purchase. If something isn't right, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

30-Day Return Guarantee

We offer a 30-day return guarantee from the date your order is delivered.

To be eligible for a return, your item must:

• Be returned within 30 days of delivery.
• Be unused, unworn, and in its original condition.
• Include all original packaging, accessories, and tags (if applicable).
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene, safety, and supplier restrictions, the following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products
• Gift cards
• Digital products or downloadable items
• Perishable goods
• Intimate or sanitary products
• Items marked as Final Sale or Non-Returnable

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

Once reviewed, we will offer an appropriate solution, which may include:

• A replacement
• A full refund
• A partial refund
• Store credit

Change of Mind Returns

If you wish to return an item because you've changed your mind, you may do so within the 30-day return period, provided the item meets the return eligibility requirements.

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Original shipping charges are non-refundable unless required by applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 14–21 business days for the refund to appear on your account, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

If you wish to cancel your order, please contact us as soon as possible.

Return Shipping

Unless the item is defective, damaged, or incorrect:

• Customers are responsible for return shipping costs.
• We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refused or Undeliverable Packages

If a package is returned because:

• An incorrect shipping address was provided,
• The package was refused,
• The package was unclaimed,

any refund issued may exclude the original shipping cost and any return shipping or carrier fees incurred.

Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can resolve it quickly.

Initiating a chargeback without first contacting us may delay the resolution process.

How to Start a Return

To request a return or refund, please contact our customer support team with:

• Your order number
• The reason for your request
• Photos (if applicable)

Our team will provide return instructions if your request is approved.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We aim to respond to all enquiries within 24–48 business hours.